FAQ
Q: How do I place an order?
A: Our store operates by inquiry. Add items to your inquiry cart, submit your details, and our team will confirm pricing, availability, and shipping before anything is finalized.
Q: What currency are prices in?
A: All prices are displayed in Philippine Peso (₱). Displayed prices are for reference; final pricing is confirmed in our inquiry response.
Q: Do you offer custom designs?
A: No. We do not currently offer custom designs, but we regularly add new pieces to our collections — check back often!
Q: How long does delivery take?
A: Delivery typically takes 2–5 business days within Metro Manila and 3–10 business days for provincial addresses, once your order is confirmed. See our Shipping Info page for details.
Q: Can I return or exchange an item?
A: Yes. We offer a 30-day return policy for unused items in their original packaging. See our Returns page for the full policy.
Q: How do I care for my jewelry?
A: Store pieces separately in a soft pouch, avoid contact with perfumes and chemicals, and gently clean with a soft cloth. Remove jewelry before swimming or exercising.
Q: How can I contact you?
A: Use our Contact page, email us, or call during business hours — we usually respond within one business day.
A: Our store operates by inquiry. Add items to your inquiry cart, submit your details, and our team will confirm pricing, availability, and shipping before anything is finalized.
Q: What currency are prices in?
A: All prices are displayed in Philippine Peso (₱). Displayed prices are for reference; final pricing is confirmed in our inquiry response.
Q: Do you offer custom designs?
A: No. We do not currently offer custom designs, but we regularly add new pieces to our collections — check back often!
Q: How long does delivery take?
A: Delivery typically takes 2–5 business days within Metro Manila and 3–10 business days for provincial addresses, once your order is confirmed. See our Shipping Info page for details.
Q: Can I return or exchange an item?
A: Yes. We offer a 30-day return policy for unused items in their original packaging. See our Returns page for the full policy.
Q: How do I care for my jewelry?
A: Store pieces separately in a soft pouch, avoid contact with perfumes and chemicals, and gently clean with a soft cloth. Remove jewelry before swimming or exercising.
Q: How can I contact you?
A: Use our Contact page, email us, or call during business hours — we usually respond within one business day.